All sales are final. We do not accept order cancellations, returns, or refunds once an order has been placed.
Please review your order carefully before checking out, including product details, sizing/length (where noted), and colour, as slight variations are expected due to the handmade nature of our products.
Exception: If your item arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We'll review these on a case-by-case basis and offer a replacement or store credit where appropriate.
Please note that colour differences due to screen/lighting, or minor handmade variations (bead size, spacing, or slight cutting differences), are not considered defects and are not eligible under this exception.