Processing Time
All orders are processed within 2–7 business days before shipping. Processing time may be extended during peak periods, and any delays will be communicated via our Instagram or shop announcements.
Shipping Carrier & Regions
All orders are shipped from Singapore via SingPost. We currently ship to Singapore, Asia, and the Rest of the World.
We're a new small business still figuring out the best way to ship to the United States, we hope to offer this soon, so stay tuned!
Delivery Times
Delivery times may be longer than stated due to customs processing, peak seasons, or postal service disruptions beyond our control.
- Local (Singapore): 2–4 business days
- International: 7–14 business days
Tracked vs. Untracked Shipping
We offer both tracked and untracked shipping options at checkout, depending on your region:
- Tracked shipping includes a tracking number so you can follow your package's journey and gives us the ability to look into any delays on your behalf.
- Untracked shipping is a more affordable option but does not come with a tracking number or delivery confirmation. Please note: we are not able to take responsibility for packages sent via untracked shipping that are lost or go missing in transit, as we have no way to trace or confirm their delivery. If tracking matters to you, we recommend choosing the tracked option.
Local (Singapore) Orders
For local orders, both tracked and untracked shipping are available. Untracked shipping is only available for orders containing stickers only. Due to size and packaging requirements, orders that include accessories (charms, keychains, bracelets) must be shipped tracked.
Tracking Your Order
Once shipped, if you picked the tracked shipping option you'll receive a tracking number. You can track your package here: Track Your Item | SingPost
Lost or Delayed Packages
Once your order has been handed over to SingPost, we're unable to take responsibility for delays caused by the courier. For tracked shipments, we're always happy to help you look into a delayed package using your tracking info. For untracked shipments, we're unable to investigate or provide compensation if a package is lost, as outlined above. If tracking shows your package as delivered but it hasn't reached you, please get in touch with your local postal service, as we're unable to investigate further once delivery is confirmed on our end.
Check Your Address
Please double-check your shipping address before completing checkout. Once your order has been shipped, we're unable to take responsibility for packages sent to an incorrect address, as this is outside of our control at that point.
If you realise you've entered the wrong address after placing your order, please email us at solelyq@gmail.com immediately. The sooner you reach out, the better chance we have of catching it before your order ships. We'll always try our best to help, but please note we can't guarantee a correction once processing has already begun.
Import Duties & Taxes
Shipping rates do not include customs, import duties, or VAT. These are the responsibility of the buyer and vary by country. Some regions (including the EU, as of 1 July 2026) may apply customs fees regardless of order value, so please check with your local customs office if you're unsure what to expect.
Questions?
Feel free to reach out to us at solelyq@gmail.com we're happy to help! 🩷